Horizon Part.3
RETURNS
----
Q1: Do you offer returns and exchanges?
No, we do not offer returns and exchanges.
Q2: What should I do if I received a defective or incorrect item?
If you receive a defective or incorrect item, please contact us at fmballa011@gmail.com within 3 days of receipt. We will not be able to help you after this time. Please ensure you review your order carefully before finalizing your purchases.
Q3: Are shipping costs refundable?
We cannot refund your postage costs unless the product is faulty or incorrect.
Q4: Can I cancel an order for products purchased on sale?
No, products purchased on “SALE” cannot be canceled once the order has been placed and are not eligible for return, refund or exchange.
Q5: What items cannot be returned?
Headwear and accessories cannot be returned.
Q6: What should I do if I'm not sure if I'm eligible for a refund or exchange?
Since we do not offer returns and exchanges, please contact us at fmballa011@gmail.com with any questions or clarifications regarding your purchase.
Q7: Why don't you offer returns or exchanges?
We aim to offer high quality products and we carefully inspect each item before shipping. This policy allows us to maintain competitive prices and ensure customer satisfaction with every purchase.
For any further questions or assistance, please do not hesitate to contact us at fmballa011@gmail.com
Loading...
